Apparel
- • Unworn, unwashed, and unaltered
- • Original tags attached
- • No visible scent, marks, or damage
Policy Framework
Refund & Return Policy
We offer a clear 30-day return window with transparent review standards for international orders. This policy applies to luxury apparel, designer footwear, and premium handbags.
Return Window
30 calendar days
Inspection Time
Up to 5 business days
Refund Method
Original payment route
Eligibility by Product Category
All items must be requested for return within 30 days of confirmed delivery.
Footwear
- • Tried indoors only
- • Original box and dust bags included
- • Soles must show no outdoor wear
Handbags
- • Protective films and inserts retained
- • Hardware must be scratch-free
- • All authenticity cards returned
Condition Requirements
To maintain fairness for all clients, returned items must meet resale-quality standards.
Original packaging, labels, and included accessories are required.
Items must be free from stains, odors, deodorant marks, and cosmetic residue.
Security tags, where applied, must remain intact and untampered.
Not Eligible for Return
- • Final sale or clearance items clearly marked at checkout
- • Personalized or altered products
- • Items returned without approval reference
- • Returns shipped after the approved dispatch deadline
These conditions align with international e-commerce best practices and anti-fraud safeguards.
Step-by-Step Return Process
A structured process ensures consistent handling across countries and carriers.
Step 01
Submit request
Contact support with order number, item details, and return reason.
Step 02
Receive authorization
We issue a return approval reference and shipping instructions.
Step 03
Ship securely
Pack with original protective materials and provide tracking details.
Step 04
Inspection & outcome
After quality inspection, refund, exchange, or resolution is confirmed by email.
Refund Methods
Approved refunds are issued to the original payment method. Processing time may vary by card network or payment provider.
Exchanges
Exchanges depend on stock availability. If unavailable, we process a refund after inspection confirmation.
Defective or Incorrect Items
Report within 48 hours of delivery with photos. Priority review applies, and return shipping is covered when confirmed.
Fair, Transparent, Internationally Aligned
Our return practices are designed around clear communication, objective inspection criteria, and globally recognized e-commerce standards to protect both customers and product integrity.
Consumer fairness Cross-border clarity Secure resolution workflow